I can't get the criticism segment of your American Airways Web site to work. So This is actually the only position i can find to publish my info ahead of mailing it into the cooperate Business office.
Question if any one reads this but AA would be the worst airline on the planet. Didn’t fly them For some time because of inside complications.
I paid a further $20 for any seat with additional place. You set me in a very seat beside a very large man who took more than half of my seat.
I traveled incredibly a short while ago on one particular of the planes, I've always been content on the other hand, this practical experience remaining me Using the dilemma, “Why must I take advantage of this airline?”. I remaining L.A. to fly to Phoenix I was returning household immediately after caring for my sister and needed to get property immediately due to the fact my husband was wounded at your house. Prior to the plane remaining there were Pc troubles and after we landed the ramp wouldn’t open up we had to be “towed ” to another gate. “We did not disembark through the airplane right up until the final call for my subsequent flight. I understand that you will find difficulties that manifest even so the service was Less than standards. At no time did anyone say we've been sorry, besides the pilot reported, “Perfectly I don’t determine what to say matters come about, I assume sorry could well be excellent.
3) May well 5 at HPN we had to search out chair…girl attendant could not force passenger up ramp onto airplane, so he walked…..When we arrived at ORD we had to uncover chair at another gate….
I'm standing at American Airways counter in McAllen, Tx waiting for a lodge voucher three hours soon after landing from Flight 5783 which was redirected on account of lousy climate in excess of Queretaro.
American Airways neglected to present me clinical support Once i questioned for it. The workers mentioned that because I didn’t make arrangements for help they couldn’t help me. Like I realized I used to be gonna Have got a health care unexpected emergency. Get serious American Airways and start caring about your clients.
My husband and I not long ago took a visit to your Virgin Islands and returned on 3/11/thirteen. Our Flight dwelling on American Eagle flight 4891 was delayed for acquire-off from St Thomas to San Juan. We had been imagined to catch a connecting flight, American Airways flight 1454 from San Juan to JFK in Big apple following a 2 hour layover. We were reassured in St. Thomas that we'd make our relationship and the aircraft would anticipate the connecting passengers. After we arrived in San Juan we found our flight had by now taken off. In attempting to solve this we ended up scolded for visiting the Incorrect counter (We ended up sent by an American Eagle employee to your American ticket counter). Astonishingly although, While we experienced dedicated that “faux pas,” he was capable of print a Jet Blue ticket from his American terminal! Fortunately we were ultimately on our method to our location – JFK in New York. Whenever we requested about our baggage the American agent in San Juan wasn’t positive what to tell us. He stated they had possibly skipped the flight to JFK likewise but to check after we arrived there. As we envisioned, our luggage didn't comply with us to Ny so we filed a assert and were being sent on our way back again to Lisbon, CT 3 several hours faraway from The big apple. The next early morning, on 3/eleven/thirteen, we identified as American Airways about our bags and that’s wherever the runaround commenced. We ended up originally explained to that our baggage SHOULD have made it to JFK that morning but they may not tell.
– Completely transform your Check Out Your URL management composition with those who ‘really care’ about your Major goal.
I have also composed about my luggage getting scraped up and harmed…. I experience as though I'm because of some compensation, and a refund of $50 for my travel…. I am a affected individual Girl, but I do hope an individual contacts me soon about this….
I just received off the cellphone with Connie Sanders within the DFW Office environment. I asked for her name mainly because she was so kind and helpful to us. I've rarely encountered somebody so helpful and caring. If all your representatives could be like her you would've a beautiful airline.
Remember to investigate this so other travellers won’t hold the very same expertise…..I would like a reply from you also..
I am sorry to express that our practical experience with the AA counter in Newark was a lot less than stellar – Of The 2 consumer service reps in the counter assisting passengers checking in, 1 devoted her the perfect time to ONLY Top notch passengers, and one other lady appeared to do as minor as you possibly can – as well chaotic stressing about what everyone else was executing – all except what she could BE doing! As the line grew for a longer time, the much less fascinated she became, and her attitude was horrific – It took us significantly less the perfect time to get towards the Airport than it did standing in line to check in! (about an hour with only four individuals in front of us). By the point we stepped up to your counter – a completely new consultant acquired on board – we needed to “calm ourselves down” – you may consider how another forty or so people today began to experience at the rear of us! While you regularly attempt to inform us, you “treatment” with regards to the passenger, and this specific could use a certain amount of Frame of mind adjustment – or locate her A further placement!
I was scheduled for any flight leaving Ronald Reagan Airport to Columbus Intercontinental Airport currently, boarding at 2:42 departing at three:fifty. Me and 3 Many others , sitting inside the assigned gate, in no way read the boarding announcement. Once we understood individuals had been boarding went on the gate and were turned absent. It absolutely was 3:04 PM once we were being instructed this. Head you the gate just shut two minutes prior and we sat and viewed the plane entrance of us for one more twenty minutes. People had been however dropping off baggage and boarding the airplane . When questioned why we can easily’t board the plane, we were being chastised from the team for not listening. The gate was crowded, and noisy. I'm able to show you we couldn't hear your employees.